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ATK SUPPORT

Welcome!

With TensorIoT Asset Tracking Kit (ATK) you can quickly discover how to use LoRaWAN® networks and sensors to explore cloud-based asset tracking applications. This portable kit is intended to help you experiment and explore asset location, loss prevention, fleet management, geo-fencing, traceability, “just-in-time” shipment compliance, or your own unique Industry 4.0 asset tracking needs. We strongly recommend you review this quick start guide to help you get started quickly while avoiding some common mistakes or challenges faced by users. Let’s go!

Recommended process

Some users are familiar with the types of components in the ATK and can dive right into getting set up on their own, but we still recommend a quick review of this guide just to make sure you know what to expect. Before going any further, here is the process to a successful setup that you should follow (note the corresponding menu options to the left):

This is often skipped, but taking a few minutes to understand your gateway, antennas, and tracking devices can save a lot of time in the long run.

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This will get you connected to the cellular network and plan that you purchased with the kit.

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These tracking devices will get data from your sensors to the gateway so you can see what is going on via your ATK Dashboard.

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Once you have the components of your kit ready to go, log into the pre-configured dashboard and start reviewing the data. We've included a simple guide for that, as well. 

NOTE We currently support Chrome or Edge browsers only.

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Check our our FAQ page for answers to some of the questions we hear most often.

support@tensoriot.com

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Learn more about ATK's warranty and product safety information.

Review the kit

Figure 1: ATK Contents

Important note:

Please do not throw away the Materials Manifest. It has important login credentials for your dashboard.

Kit contents

(1) LORAWAN GATEWAY WITH CELLULAR BACKHAUL

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(1) LORA ANTENNA WITH ADAPTER

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(1) CELLULAR ANTENNA

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(1) GPS ANTENNA

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(6) LORA-BASED GPS TRACKING DEVICES

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(1) ALL-IN-ONE TOOLKIT

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(2) MAGNETS

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(12) EXTRA BATTERIES

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(1) MATERIALS MANIFEST

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(1) GPS ANTENNA CABLE

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(1) POWER BRICK WITH CABLE

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(1) ETHERNET CABLE

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(1) ETHERNET WEATHERPROOFING HOOD

About the gateway

The ODU gateway is an 8-channel LoRaWAN-compliant gateway with external antennas. This gateway has the following features:

Support for LoRa Basics™ Station

Gateway ping

Support for LoRaWAN 1.0.2 or higher

8+ LoRa channels

External antenna (for greater range)

Indoor/Outdoor form factor

Modular support for 3G/4G

IP67 rating for outdoor mounting

Optional features (Not supported out-of-the-box)

GNSS/precise timing support (for GNSS aiding messages/synchronized downlinks)

Outdoor mounting support

The gateway body has multiple connectors for antennas and cables:

Figure 1 Types of gateway connectors

Gateway Placement

We recommend the gateway be placed in a high location with an unobstructed view for the best network coverage (e.g. on a rooftop or attached outside a window). You can install the gateway indoors as close to a window as possible.

Figure 2 Location of gateway connectors

Ready to set up your gateway?

NOTE Do not connect power until all antenna connections are complete.

CONNECT THE ADAPTER TO THE LORA ANTENNA

Figure 3 Location of gateway connectors

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CONNECT THE LORA ANTENNA TO THE GATEWAY (ANT3)

Figure 4 Connecting the LoRa antenna to the gateway

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CONNECT THE ETHERNET CABLE TO THE GATEWAY

Figure 5 Connecting the Ethernet cable to the gateway

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CONNECT THE ETHERNET CABLE TO THE POWER-OUT PORT

Figure 6 Ethernet cable connected to the power brick

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CONNECT THE CELLULAR ANTENNA (ANT2)

Figure 7 Connecting the Cellular antenna to the gateway

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CONNECT THE GPS CABLE TO THE GPS ANTENNA (OPTIONAL)

Figure 8 Connecting the GPS cable to the GPS antenna

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CONNECT THE GPS CABLE TO THE GATEWAY (ANT1) (OPTIONAL)

Figure 9 Connecting the GPS cable to the gateway

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CONNECT THE POWER BRICK TO A POWER SOURCE

Figure 10 Connecting mains cable to power brick

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VERIFY AND TEST. CHECK THE LED ON THE POWER BRICK

Figure 11 Green LED on power brick means gateway is powered

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SETUP COMPLETE!

You are ready to begin using your gateway!

Gateway SIM and Data Connectivity

The gateway is provided with a SIM card for cellular backhaul. This includes 1GB of free data service, which should be adequate for about one year of operation. If you need more data, you will need to sign up for a cellular service plan and provide a replacement SIM card. The SIM card can be accessed through the clear, sealed access port (the 3G/4G port in Figure 7) on the side of the gateway with the LoRa antenna.

Turning the sensors on and off

The device is turned on and off using an external magnet (included). To turn on a tracking sensor, place the magnet (see Figure 3 below) on the top side of the tracking device, near the end with the oval opening. It is important to place the side of the magnet with the notch against the top of the tracking device and hold it there for 10-15 seconds until the Green LED blinks one to three times slowly (about 1 blink per second).

Figure 1 Turning on a tracking sensor

To turn the tracking device off, repeat the process: hold the magnet (notch-side down) on the top of the device above the oval opening for 10-15 seconds. When the device turns off the Green LED it will blink rapidly (about 10 times in 2 seconds).

Once the gateway and tracking devices are turned on, you can connect to the online ATK Dashboard and the device data should be visible on the Device Settings page. It should show an updated time, similar to the example shown in Figure 13.

Figure 2 Example of Devices and Gateway display in ATK Dashboard

ATK dashboard login

Once you have connected and deployed your kit you can see all your ATK data hosted by AWS via the pre-configured dashboard app accessible on Chrome or Edge browsers. The dashboard app shows the type of display that can be created with the data collected. The self-contained nature of the kit makes it easy to set up, take down, and quickly move to another location so you can investigate use in various environments and locations from nearly anywhere.

FAQ

How can I access the data from my sensors directly?

The Kit does not allow access to the underlying data directly or the ability to change the LoRaWAN-enabled network server (LNS) to which the gateways are connected. If those are desired requirements, please contact our support team.

support@tensoriot.com

How long do a sensor's batteries last?

Update Rate
Battery Life Estimate
Description
Lowest
120-180 days
Highest battery life assuming tracker is in motion about 8 hours per day and there is a position update every 15 minutes while in motion and every 18 hours when stationary. If indoors, the GPS receiver will stop trying to get a fix if it does not get at least 3 satellites tracked in 30 seconds.
Low
40-60 days
Higher battery life assuming tracker is in motion about 8 hours per day and there is a position update every 10 minutes while in motion and every 30 minutes when stationary. If indoors, the GPS receiver will stop trying to get a fix if it does not get at least 3 satellites tracked in 30 seconds.
Medium
14-29 days
Moderate battery life assuming tracker is in motion about 8 hours per day and there is a position update every minute while in motion and every 15 minutes when stationary. If indoors and stationary, the GPS receiver will stop trying to get a fix if it does not get at least 3 satellites tracked in 30 seconds.
High
8-15 days
Lower battery life assuming tracker is in motion about 8 hours per day and there is a position update every 30 seconds while in motion and every 10 minutes when stationary. If indoors and stationary, the GPS receiver will stop trying to get a fix if it does not get at least 3 satellites tracked in 30 seconds.
Highest
7-12 days
Lowest battery life assuming tracker is in motion about 8 hours per day and there is a position update every 10 seconds while in motion and every 5 minutes when stationary. If indoors and stationary, the GPS receiver will stop trying to get a fix if it does not get at least 3 satellites tracked in 30 seconds.

How do I replace a sensor's batteries?

To replace the batteries, follow these steps:

Unscrew the battery cover (using a T6 screwdriver)

Remove the battery cover

Remove the batteries

Place the new batteries in the device

Replace the battery cover

Screw in the battery cover (using a T6 screwdriver)

Figure 1 Changing sensor batteries

How can I customize the dashboard or add more sensors?

The ATK is intended to be a reference kit, but you can scale the solution by adding additional sensors or customizing the dashboard using this code posted on GitHub. Please note that this does require some specialized development skills and you may wish to engage TensorIoT services to help you meet your goals successfully.

Warranty disclaimer

The Kits are supplied for demonstration purposes only. Your use of the Kits for any purposes (e.g., commercial) is unauthorized by TensorIoT and at your own risk.

THE KITS ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND EXPRESSED OR IMPLIED. TensorIoT EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESSED, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS.

Product & safety instructions

Certain sensors contain magnets. Keep away from ALL children! Do not put in nose or mouth. Swallowed magnets can stick to intestines causing serious injury or death. Seek immediate medical attention if magnets are swallowed.

These products are not toys and contain small parts that can be dangerous to children under three years old. Do not allow children or pets to play with products.

Observe proper precautions when handling batteries. Batteries may leak or explode if improperly handled.

Observe the following precautions to avoid a sensor explosion or fire:

Do not drop, disassemble, open, crush, bend, deform, puncture, shred, microwave, incinerate, or paint the sensors, or other hardware.

Do not insert foreign objects into any opening on the sensors or gateways

Do not use the hardware if it has been damaged—for example, if cracked, punctured, or harmed by water.

Disassembling or puncturing the battery (whether integrated or removable) can cause an explosion or fire.

Do not dry the sensors or battery with an external heat source such as a microwave oven or hair dryer.

Warnings

Do not place naked flame sources, such as lighted candles, on or near the equipment.

The battery should not be exposed to excessive heat such as sunshine, fire, etc.

Do not dismantle, open, or shred battery pack or cells.

Do not expose batteries to heat or fire. Avoid storage in direct sunlight.

Do not short-circuit the battery. Do not store batteries in a box or drawer where they may short-circuit each other or be short-circuited by other metal objects.

Do not remove a battery from its original packaging until required for use.

Do not subject batteries to mechanical shock.

In the event of a battery leaking, do not allow the liquid to come in contact with skin or eyes. If contact has been made, wash the affected area with copious amounts of water, and seek medical advice.

Do not use any charger other than that specifically provided for use with the  equipment.

Observe the plus (+) and minus (-) marks on the battery and equipment, and ensure correct use.

Do not use any battery which is not designed for use with the product.

Do not mix cells of different manufacture, capacity, size, or type within a device.

Keep batteries out of the reach of children.

Seek medical advice immediately if a battery has been swallowed.

Always purchase the correct battery for the equipment.

Keep batteries clean and dry.

Wipe the battery terminals with a clean, dry cloth if they become dirty.

Rechargeable batteries need to be charged before use. Always use the correct charger, and refer to the manufacturer’s instructions or equipment manual for proper charging instructions.

Do not leave a rechargeable battery on prolonged charge when not in use.

Notices

Avoid exposing your sensors or batteries to very cold or very hot temperatures. Low or high temperature conditions may tem­porarily shorten the battery life or cause the sensors to temporarily stop working.

Take care in setting up the gateway and other hardware. Follow all installation instructions in the User Guide. Failure to do so may result in injury.

Do not install hardware equipment while standing in water or with wet hands. Failure to do so can result in electric shock or death. Use caution when setting up all electronic equipment.

PROP 65 WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

Cleaning: Use a clean, dry cloth or wipe to clean products. Do not use detergent or abrasive materials to clean the products, as this may damage the sensors.

Hereby, TensorIoT declares that the radio equipment for the Asset Tracking Reference Kit is in compliance with Directive 2014/53/EU.

This device complies with Part 15 of the FCC Rules and license-exempt RSS Standards of Industry Canada.

Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

For the full FCC/IC Compliance Statements and EU declaration of conformity, visit www.tabs.io/legal.

This symbol means that according to local laws and regulations, your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Some collection points accept products for free. The separate collection and recycling of your product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.

Federal Communication Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment of and on, the user is encouraged to try to correct the interference by one of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

IMPORTANT NOTE

To comply with FCC and Industry Canada RF radiation exposure limits for general population, the antenna(s) used for this transmitter must be installed such that a minimum separation distance of 20cm is maintained between the radiator (antenna) and all persons at all times and must not be co-located or operating in conjuction with any other antenna or transmitter.

IMPORTANT NOTE

Radiation Exposure Statement

The product comply with the Canada portable RF exposure limit set forth for an uncontrolled environment and are safe for intended operation as described in this manual. The further RF exposure reduction can be achieved if the product can be kept as far as possible from the user body or set the device to lower output power if such function is available.

Industry Canada Statement

This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions:

(1)

(2)

This device may not cause interference; and

This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:

(1)

(2)

l’appareil ne doit pas produire de brouillage;

l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement

RF Radiation Hazard Warning

To ensure compliance with FCC and Industry Canada RF exposure requirements, this device must be installed in a location where the antennas of the device will have a minimum distance of at least 20 cm from all persons. Using higher gain antennas and types of antennas not certified for use with this product is not allowed. The device shall not be co-located with another.

Déclaration d’exposition aux radiations:

Le produit est conforme aux limites d’exposition pour les appareils portables RF pour les Etats-Unis et le Canada établies pour un environnement non contrôlé. Le produit est sûr pour un fonctionnement tel que décrit dans ce manuel. La réduction aux expositions RF peut être augmentée si l’appareil peut être conservé aussi loin que possible du corps de l’utilisateur ou que le dispositif est réglé sur la puissance de sortie la plus faible si une telle fonction est disponible.

Notices

Information relating to this product and the application or design described herein is believed to be reliable, however such information is provided as a guide only and TensorIoT assumes no liability for any errors in this document, or for the application or design described herein. TensorIoT reserves the right to make changes to the product or this document at any time without notice. Buyers should obtain the latest relevant information before placing order and should verify that such information is current and complete. TensorIoT warrants performance of its products to the specifications applicable at the time of sale, and all sales are made in accordance with TensorIoT’s standard terms and conditions of sale.

TensorIoT PRODUCTS ARE NOT DESIGNED, INTENDED, AUTHORIZED OR WARRANTED TO BE SUITABLE FOR USE IN LIFE-SUPPORT APPLICATIONS, DEVICES OR SYSTEMS, OR IN NUCLEAR APPLICATIONS IN WHICH THE FAILURE COULD BE REASONABLY EXPECTED TO RESULT IN PERSONAL INJURY, LOSS OF LIFE OR SEVERE PROPERTY OR ENVIRONMENTAL DAMAGE. INCLUSION OF TensorIoT PRODUCTS IN SUCH APPLICATIONS IS UNDERSTOOD TO BE UNDERTAKEN SOLELY AT THE CUSTOMER’S OWN RISK. Should a customer purchase or use TensorIoT products for any such unauthorized application, the consumer shall indemnify and hold TensorIoT and its officers, employees, subsidiaries, affiliates, and distributors harmless against all claims, costs, damages and attorney fees which could arise.

The TensorIoT name and logo are registered trademarks of the TensorIoT Inc. All other trademarks and trade names mentioned may be marks and names of TensorIoT or their respective companies. TensorIoT reserves the right to make changes to, or discontinue any products described in this document without further notice. TensorIoT makes no warranty, representation guarantee, express or implied, regarding the suitability of its products for any particular purpose. All rights reserved.

©TensorIoT Inc. 2021

Contact information

TensorIoT Inc.

contact@tensoriot.com

support@tensoriot.com