Apr 15, 2022
​​​​Senior Practice Manager, Call Center Modernization

Full-Time

Remote, US

AZ, CA, CO, DE, FL, MD, MN, NC, NV, TX, VA, WA, WI

Remote, India

Bangalore

California, United States

Irvine Office

Remote, US

CA

Bangalore, India

Remote, Japan

TensorIoT is an AWS Advanced Consulting Partner and we’re looking for a Senior Practice Manager, Call Center Modernization to help improve customer experiences by migrating their contact center solutions to the cloud and adopting Machine Learning (ML) and Artificial Intelligence (AI) with Amazon Web Services (AWS).

As a Senior Practice Manager of Call Center Modernization, you will:

Engage customers - collaborate with enterprise sales managers to develop strong customer and partner relationships and build a growing business with public sector accounts.

Coach and teach - collaborate with field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services such as Amazon Connect, Amazon Lex, Contact Lens for Amazon Connect, Amazon Textract, Amazon Kendra, Amazon Comprehend, Amazon Transcribe, and Amazon Translate.

Deliver value - lead high quality delivery of a variety of customized remote engagements with partners and public sector customers.

Lead great people - attract top talent to build high performing teams of consultants with superior technical depth and outstanding customer relationship skills.

Be a customer advocate - Work with engineering teams to convey partner and enterprise customer feedback as input to technology roadmaps.

Remote Delivery - understand how to manage and measure the delivery of remote consulting services.

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We're looking for someone who has:

8+ years of contact center consulting experience

Bachelor’s degree or equivalent experience

People management experience

Prior experience managing consultants

Experience applying business judgment, analytical thinking and negotiation skills

Cloud computing experience

Outstanding customer relationship management experience and collaboration skills

Demonstrated ability to think strategically about business, product, and technical challenges

2+ years of machine learning experience

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Bonus points for someone with:

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What we offer:

Competitive salary based on experience

Flexible work hours and the ability to work from home

What we offer:

Competitive salary based on experience

Flexible work hours and the ability to work from home

Health insurance

Annual physical exam

What we offer:

Competitive salary based on experience

Medical, dental, vision, and life insurance

401k plan with matching

Unlimited PTO

Flexible work hours and the ability to work from home

About TensorIoT

TensorIoT is an AWS Advanced Consulting Partner. We help companies realize the value and efficiency of the AWS ecosystem. From building PoCs and MVPs to production-ready applications, we are tackling complex business problems every day and developing solutions to drive customer success.

TensorIoT's founders helped build world-class IoT and AI platforms at AWS and Google, and are now creating solutions to simplify the way enterprises incorporate edge devices and their data into their day to day operations. Our mission is to help connect devices and make them intelligent. Our founders firmly believe in the transformative potential of smarter devices to enhance our quality of life, and we're just getting started!


TensorIoT is proud to be an equal opportunity employer. This means that we are committed to diversity and inclusion, and encourage people from all backgrounds to apply. We do not tolerate discrimination or harassment of any kind, and make our hiring decisions based solely on qualifications, merit, and business needs at the time.

Interested?