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SBK SUPPORT

Welcome!

With the TensorIoT Smart Building Reference Kit (SBK), you can quickly discover how to use LoRaWAN® networks and sensors to explore cloud-based smart building applications. The SBK is intended to help you explore employee safety and well-being, sustainability, operating efficiency, or your own smart building needs. We strongly recommend you review this quick start guide to help you get started quickly while avoiding some common mistakes or challenges faced by users. Let’s go!

Recommended process

Some users are familiar with the types of components in the SBK and can dive right into getting set up on their own, but we still recommend a quick review of this guide just to make sure you know what to expect. Before going any further, here is the process to a successful setup that you should follow (note the corresponding menu options to the left):

This is often skipped, but taking a few minutes to understand your hotspot, mini-hubs, and sensors can save a lot of time in the long run.

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This will get you connected to the cellular network and plan that you purchased with the kit. You will need to charge the device and possibly update its firmware before you get anything else set up, so plan accordingly.

NOTE Some users may opt to skip this and connect their min-hubs directly to their own wifi network. We’ve included instructions on how to do that in the “Set up Mini-hub” section.

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These will get data from your sensors to the hotspot so you can see what is going on in the cloud.

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Be sure to review information about each sensor in the Review Kit section of this guide for useful information. You can install these in any combination and in any order.

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Once you have the components of your kit ready to go, log into the pre-configured dashboard and start reviewing the data. We've included a simple guide for that, as well. 

NOTE We currently support Chrome or Edge browsers only.

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Check our our FAQ page for answers to some of the questions we hear most often.

sales@tensoriot.com

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Learn more about SBK's warranty and product safety information.

Review the kit

Important notes:

Please DO NOT pull the battery tabs on the sensors until at least one mini-hub is functioning properly. Failure to provide a LoRaWAN network before enabling the sensor can result in excessive battery drain.

Desk occupancy and room occupancy sensors are identical in appearance, so be sure to check the small label attached to their backs.

Kit contents

(1) WI-FI TO MOBILE PORTABLE HOTSPOT

We suggest you charge the hotspot device and update its firmware before proceeding with the rest of the setup. See more details in the section "SETTING UP THE HOTSPOT".

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(2) MINI-HUB GATEWAYS COMPLIANT WITH LORAWAN® PROTOCOL

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(2) GRID-EYE® SENSORS

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(5) DESK OCCUPANCY SENSORS

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(5) ROOM OCCUPANCY SENSORS

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(2) TEMPERATURE/HUMIDITY SENSORS

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(5) DOOR/WINDOW SENSORS

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(1) WATER LEAK SENSOR

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MINI-HUB OUTLET ADAPTER (US-22)

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SPARE BATTERIES (25)

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WALL SOCKET POWER ADAPTER

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ADHESIVE TAPE

Setting up the hotspot

Your hotspot comes with a variety of buttons and ports. Here are a few to look for:

Figure 1 Hotspot buttons and ports

Ready to set up your hotspot?

CHARGE THE BATTERY

First things first, please make sure your hotspot device is fully charged. Once charged, press the hotspot's power button (11) for five seconds and wait for the device to finish booting. 

NOTE At this point, the device may need to do a firmware update. This should happen automatically, but if not, you may notice a "Node 100 error". Please follow these instructions to do the update manually.

From the Main screen (Figure 2), select the "More" button (9).

Figure 2 Hotspot main screen

From the "More" screen, select "System Update". You have the option to pair the device with your local Wi-Fi so that you can avoid using your data allocation for downloading the firmware, but you can choose to skip this.

On the bottom of the “System Update” screen, select the “UPGRADE” button to bring you to the “Upgrade” screen.

At the bottom of that screen select the “Check for Upgrade” button. If there is a more recent version of the firmware it will present you with the “DOWNLOAD” button at the bottom so select that.

At the end of the download process, select the “UPGRADE” button at the bottom of the screen. It will then go through a series of screens and take you through reboot, do the upgrade, and then reboot again.

The device should return to its normal Main display as shown on the image above.

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CONNECT TO THE GLOCALME® SERVICE

The hotspot will automatically log-in and connect to the GlocalMe® service.

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Figure 3 Hotspot log in

IMPORTANT NOTE GlocalMe® is in the process of changing their log In procedure and you may be presented with a screen as shown below to log in to a MIFI account.

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Figure 4 Logging in to GlocalMe®, Step 1

If this occurs, first follow the instructions in the GlocalMe® G3 MIFI manual in the kit (page 04) for setting up a free account so you can log in. Here is a copy of those instructions.

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Figure 5 Logging in to GlocalMe®, Step 2

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Figure 6 Logging in to GlocalMe®, Step 3

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SET UP COMPLETE!

Once the hotspot displays the Wi-Fi name and password, you can start setting-up the mini-hubs

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Figure 7 GlocalMe®, Log in complete

NOTE The mini-hubs and hotspot are pre-configured to work together. The hotspot includes 1GB of free data service. If you need more data, you will need to sign up for a cellular service plan. For plan options, see GlocalMe®.

If additional options are needed, you can add up to two nano SIM cards in the hotspot. Use a needle to pull out the available the SIM slots and insert the SIM cards.

NOTE The hotspot included in this Kit does not support SIM cards that require PIN codes.

Setting up the mini-hub

Your hotspot comes with a variety of LED status indicators and buttons.

LED Indicators:

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Table 1 LED status indicators

Buttons:

To switch from GW (gateway) mode to CONFIG mode, press the Setup button for 10 seconds.

To reboot the mini-hub, while in CONFIG mode, press the Setup button for 5 seconds.

To return the mini-hub to factory settings, (and delete the Wi-Fi and Network Server credentials), press the Reset button for 5 seconds.

Ready to set up your mini-hub?

CHARGE THE MINI-HUB

Remove the cover plate on the first mini-hub. If necessary, attach the power adapter before plugging in the mini-hub to a wall socket.

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Figure 1 Plugging in the mini-hub

NOTE Alternatively, you can use a USB-C cable plugged into a USB wall adapter (not included) to provide power to the unit during startup.

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CONNECT THE HOTSPOT

The mini-hub will connect to the hotspot automatically and you will know it is connected to the hotspot when the light on top turns green.

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Figure 2 Mini-hub connected to the hotspot

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CHANGING THE MINI-HUB WI-FI CONNECTION (OPTIONAL)

Although the hotspot and mini-hubs are configured to work together automatically, you may choose to connect your mini-hubs directly to your local Wi-Fi. Here's how:

Leaving the mini-hub plugged-in, turn off the hotspot.

Switch to CONFIG mode by pressing the Setup button for 10 seconds or until the LED indicator light blinks orange. (Refer to Table 1 below for indicator light meanings.)

Using a computer, perform a network scan and select the open Wi-Fi network that starts with MiniHub-xxxxxx where xxxxxx are the last 6 digits of the mini hub MAC address, as illustrated in Figure 10.

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Figure 3 Mini-hub network

Once the computer is connected to the mini-hub, open a web browser and type 192.168.4.1 in the address bar.

When you connect, you'll be prompted for a password. You will find the password on the device manifest document included in your kit OR on the smaller of two labels on the back of the mini-hub (Figure 4). 

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Figure 4 Mini-hub password

Edit the Wi-Fi SSID and Wi-Fi password to reflect the new Wi-Fi network that you want to connect to. Click "Apply" to save your changes.

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SET UP COMPLETE!

You are ready to begin using your mini-hubs!

SBK dashboard login

Once you have connected and deployed your kit you can see all your data hosted by AWS via the pre-configured dashboard accessible on Chrome or Edge browsers. The dashboard shows the type of display that can be created with the data collected. The self-contained nature of the kit makes it easy to set up, take down, and quickly move to another location so you can investigate use in various building environments and locations.

Additionally, you may separately create and access a dashboard or application of your own for a permanent installation. You can develop your own serverless cloud applications and add additional gateways and sensors to build a full production system tailored to your unique business requirements, or work with TensorIoT for rapid customization.

Get to know the sensors

This kit is intended for you to experiment with different locations, such as offices or workshops, and provides the means to measure room and desk use, temperature, humidity, and even water leaks. To this end, set up the sensors in any order as you see fit, but we do recommend deploying them to a single location/environment at a time.

NOTE Sensors will not begin working until AFTER their plastic battery tab is removed. Please DO NOT remove the tab until at least one mini-hub is functioning properly (indicator LED turns green). Failure to provide a LoRaWAN network before enabling the sensor can result in excessive battery drain. See below for instructions on changing or resetting a battery.

Sensor types

Grid-EYE® SENSOR

To determine the number of people occupying a room, mount the Grid-EYE® sensor on the ceiling or inside of a lighting fixture.

The sensor begins the count when motion is detected and provides an update approximately every 5 minutes thereafter.

Use the adhesive tape provided with the sensor to mount it in an appropriate location in your room.

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DOOR & WINDOW SENSOR

To detect whether a door or window is opened or closed, mount the door & window sensor on either side of a door frame or window frame, as illustrated in Figure 1.

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Figure 1 Door & window sensor placement

The maximum allowable gap between a sensor and the corresponding magnet is 1 cm. Be sure to align the sensor side with the blue LED to the magnet face with the notch, as illustrated in Figure 1.

The door/window sensor will provide an indication of whether the door or window is open or closed.

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Figure 2 Door & window sensor and magnet alignment

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DESK OCCUPANCY SENSOR

To detect desk occupancy, place the desk occupancy sensor on the underside of a desk using the double-sided tape provided.

For best results, mount the sensor horizontally approximately 25 cm from the front edge of the desk, as shown in Figure 3. Please note that you may need to experiment with sensor location, sometime moving closer to the front edge of the desk and sometimes further away.

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Figure 3 Desk occupancy sensor placement

The desk occupancy sensor may take up to 5 minutes to appear on the dashboard when first connected.

The sensor will send a message when motion is detected. No additional messages will be sent as long as motion is detected anytime within the next 5 minutes. Only after detecting no motion during a 5 minute period will it send a message indicating that the desk is unoccupied. Therefore, changes in condition may not be reflected in the dashboard immediately.

The daily desk occupancy statistics shown on the dashboard are only calculated once a day, at midnight (Pacific Standard Time).

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ROOM OCCUPANCY SENSOR

To detect movement in a room, place the room occupancy sensor on a flat surface, such as a table or bookshelf. The room occupancy sensor behaves much like the desk occupancy sensor in terms of the 5-minute behaviour.

As with desk occupancy statistics, room occupancy statistics are only calculated for the preceding 24-hour period commencing at midnight each day.

The room occupancy sensor may take up to 5 minutes to appear on the dashboard when first connected.

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TEMPERATURE & HUMIDITY SENSOR

To detect the temperature and humidity in the room, place the sensor anywhere in the room. To mitigate momentary changes in temperature due to opening a door or window, best practice is to place this sensor away from doors and windows.

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WATER LEAK SENSOR

This versatile sensor can be placed underneath a sink, beverage dispenser or other appliance, pipes, or other areas where water leaks can lead to damage. This sensor should not have any items stacked on top of it or have weight bearing on top of it.

Sensor maintenance

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REPLACING A SENSOR BATTERY

Our goal is to make setup as easy as possible. However, batteries can lose effectiveness, especially if the battery protection tabs were not inserted correctly prior to shipment.

If you should encounter a device that does not report in the first 24 hours, please follow the instructions and use the loose batteries provided in the kit to replace the device batteries that are not working.

Because the sensors have internal capacitors, when a device with replaceable batteries needs to be reset, you must wait 24 hours between removing and replacing its battery.

To replace the batteries, follow these steps:

Using a small flathead screwdriver, carefully open the device and remove the battery.

Wait 24 hours.

Replace the batteries and close the device.

If the battery does not report within 10 minutes after this process is complete, please contact our support team.

support@tensoriot.com

NOTE The 24-hour waiting period is necessary to ensure that power is fully drained from the device and that the device gets reset.

NOTE Regulations require that the battery must be removed from the device when shipping or flying by air. Alternatively, you can re-insert the plastic tabs to disrupt the battery current.

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RESETTING A RECHARGABLE SENSOR BATTERY

To reset a rechargeable sensor battery, folllow these steps:

Replace the batteries and close the device.

Put the device in "Flight" mode. To do so, press and hold one of the buttons on the sensor for at least 10 seconds. When the LED on the device blinks quickly, you will know that the device is in flight mode

Return the device to normal operation by pressing and holding a button for 10 seconds. 

FAQ

How can I access the data from my sensors directly?

The Kit does not allow access to the underlying data directly or the ability to change the LoRaWAN-enabled network server (LNS) to which the gateways are connected. If those are desired requirements, please contact our support team.

support@tensoriot.com

How do you replace or reset a sensor battery?

We recommend you check out the instructions at the end of the “Get to Know Your Sensors” page of this guide.

Can I use my mobile phone to change my mini-hub wifi connection?

We have found that some Android phones can do this successfully, but we have not seen success with other mobile phone platforms.

How do I replace a sensor's batteries?

Our goal is to make setup as easy as possible. However, batteries can lose effectiveness, especially if the battery protection tabs were not inserted correctly prior to shipment.

If you should encounter a device that does not report in the first 24 hours, please follow the instructions and use the loose batteries provided in the kit to replace the device batteries that are not working.

Because the sensors have internal capacitors, when a device with replaceable batteries needs to be reset, you must wait 24 hours between removing and replacing its battery.

To replace the batteries, follow these steps:

Using a small flathead screwdriver, carefully open the device and remove the battery.

Wait 24 hours.

Replace the batteries and close the device.

If the battery does not report within 10 minutes after this process is complete, please contact our support team.

NOTE The 24-hour waiting period is necessary to ensure that power is fully drained from the device and that the device gets reset.

NOTE Regulations require that the battery must be removed from the device when shipping or flying by air. Alternatively, you can re-insert the plastic tabs to disrupt the battery current.

How can I customize the dashboard or add more sensors?

The SBK is intended to be a reference kit, but you can scale the solution by adding additional sensors or customizing the dashboard using the code posted on our GitHub. Please note that this does require some specialized development skills, and you may wish to engage TensorIoT to help you meet your goals successfully. 

Warranty disclaimer

The Kits are supplied for demonstration purposes only. Your use of the Kits for any purposes (e.g., commercial) is unauthorized by TensorIoT and at your own risk.

THE KITS ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND EXPRESSED OR IMPLIED. TensorIoT EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESSED, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS.

Product & safety instructions

Certain sensors contain magnets. Keep away from ALL children! Do not put in nose or mouth. Swallowed magnets can stick to intestines causing serious injury or death. Seek immediate medical attention if magnets are swallowed.

These products are not toys and contain small parts that can be dangerous to children under three years old. Do not allow children or pets to play with products.

Observe proper precautions when handling batteries. Batteries may leak or explode if improperly handled.

Observe the following precautions to avoid a sensor explosion or fire:

Do not drop, disassemble, open, crush, bend, deform, puncture, shred, microwave, incinerate, or paint the sensors, or other hardware.

Do not insert foreign objects into any opening on the sensors or gateways

Do not use the hardware if it has been damaged—for example, if cracked, punctured, or harmed by water.

Disassembling or puncturing the battery (whether integrated or removable) can cause an explosion or fire.

Do not dry the sensors or battery with an external heat source such as a microwave oven or hair dryer.

Warnings

Do not place naked flame sources, such as lighted candles, on or near the equipment.

The battery should not be exposed to excessive heat such as sunshine, fire, etc.

Do not dismantle, open, or shred battery pack or cells.

Do not expose batteries to heat or fire. Avoid storage in direct sunlight.

Do not short-circuit the battery. Do not store batteries in a box or drawer where they may short-circuit each other or be short-circuited by other metal objects.

Do not remove a battery from its original packaging until required for use.

Do not subject batteries to mechanical shock.

In the event of a battery leaking, do not allow the liquid to come in contact with skin or eyes. If contact has been made, wash the affected area with copious amounts of water, and seek medical advice.

Do not use any charger other than that specifically provided for use with the  equipment.

Observe the plus (+) and minus (-) marks on the battery and equipment, and ensure correct use.

Do not use any battery which is not designed for use with the product.

Do not mix cells of different manufacture, capacity, size, or type within a device.

Keep batteries out of the reach of children.

Seek medical advice immediately if a battery has been swallowed.

Always purchase the correct battery for the equipment.

Keep batteries clean and dry.

Wipe the battery terminals with a clean, dry cloth if they become dirty.

Rechargeable batteries need to be charged before use. Always use the correct charger, and refer to the manufacturer’s instructions or equipment manual for proper charging instructions.

Do not leave a rechargeable battery on prolonged charge when not in use.

Notices

Avoid exposing your sensors or batteries to very cold or very hot temperatures. Low or high temperature conditions may tem­porarily shorten the battery life or cause the sensors to temporarily stop working.

Take care in setting up the gateway and other hardware. Follow all installation instructions in the User Guide. Failure to do so may result in injury.

Do not install hardware equipment while standing in water or with wet hands. Failure to do so can result in electric shock or death. Use caution when setting up all electronic equipment.

PROP 65 WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

Cleaning: Use a clean, dry cloth or wipe to clean products. Do not use detergent or abrasive materials to clean the products, as this may damage the sensors.

Hereby, TensorIoT declares that the radio equipment for the Asset Tracking Reference Kit is in compliance with Directive 2014/53/EU.

This device complies with Part 15 of the FCC Rules and license-exempt RSS Standards of Industry Canada.

Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

For the full FCC/IC Compliance Statements and EU declaration of conformity, visit www.tabs.io/legal.

This symbol means that according to local laws and regulations, your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Some collection points accept products for free. The separate collection and recycling of your product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.

Federal Communication Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment of and on, the user is encouraged to try to correct the interference by one of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

IMPORTANT NOTE

To comply with FCC and Industry Canada RF radiation exposure limits for general population, the antenna(s) used for this transmitter must be installed such that a minimum separation distance of 20cm is maintained between the radiator (antenna) and all persons at all times and must not be co-located or operating in conjuction with any other antenna or transmitter.

IMPORTANT NOTE

Radiation Exposure Statement

The product comply with the Canada portable RF exposure limit set forth for an uncontrolled environment and are safe for intended operation as described in this manual. The further RF exposure reduction can be achieved if the product can be kept as far as possible from the user body or set the device to lower output power if such function is available.

Industry Canada Statement

This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions:

(1)

(2)

This device may not cause interference; and

This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:

(1)

(2)

l’appareil ne doit pas produire de brouillage;

l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement

RF Radiation Hazard Warning

To ensure compliance with FCC and Industry Canada RF exposure requirements, this device must be installed in a location where the antennas of the device will have a minimum distance of at least 20 cm from all persons. Using higher gain antennas and types of antennas not certified for use with this product is not allowed. The device shall not be co-located with another.

Déclaration d’exposition aux radiations:

Le produit est conforme aux limites d’exposition pour les appareils portables RF pour les Etats-Unis et le Canada établies pour un environnement non contrôlé. Le produit est sûr pour un fonctionnement tel que décrit dans ce manuel. La réduction aux expositions RF peut être augmentée si l’appareil peut être conservé aussi loin que possible du corps de l’utilisateur ou que le dispositif est réglé sur la puissance de sortie la plus faible si une telle fonction est disponible.

Notices

Information relating to this product and the application or design described herein is believed to be reliable, however such information is provided as a guide only and TensorIoT assumes no liability for any errors in this document, or for the application or design described herein. TensorIoT reserves the right to make changes to the product or this document at any time without notice. Buyers should obtain the latest relevant information before placing order and should verify that such information is current and complete. TensorIoT warrants performance of its products to the specifications applicable at the time of sale, and all sales are made in accordance with TensorIoT’s standard terms and conditions of sale.

TensorIoT PRODUCTS ARE NOT DESIGNED, INTENDED, AUTHORIZED OR WARRANTED TO BE SUITABLE FOR USE IN LIFE-SUPPORT APPLICATIONS, DEVICES OR SYSTEMS, OR IN NUCLEAR APPLICATIONS IN WHICH THE FAILURE COULD BE REASONABLY EXPECTED TO RESULT IN PERSONAL INJURY, LOSS OF LIFE OR SEVERE PROPERTY OR ENVIRONMENTAL DAMAGE. INCLUSION OF TensorIoT PRODUCTS IN SUCH APPLICATIONS IS UNDERSTOOD TO BE UNDERTAKEN SOLELY AT THE CUSTOMER’S OWN RISK. Should a customer purchase or use TensorIoT products for any such unauthorized application, the consumer shall indemnify and hold TensorIoT and its officers, employees, subsidiaries, affiliates, and distributors harmless against all claims, costs, damages and attorney fees which could arise.

The TensorIoT name and logo are registered trademarks of the TensorIoT Inc. All other trademarks and trade names mentioned may be marks and names of TensorIoT or their respective companies. TensorIoT reserves the right to make changes to, or discontinue any products described in this document without further notice. TensorIoT makes no warranty, representation guarantee, express or implied, regarding the suitability of its products for any particular purpose. All rights reserved.

©TensorIoT Inc. 2021

Contact information

TensorIoT Inc.

contact@tensoriot.com

support@tensoriot.com